For any support-related issues not listed on this page, please call our Customer Service line at 352-247-2799 and we’ll be happy to help!
FAQ – Refund Policy
1. How do I request a refund?
- To request a refund, please email us at [email protected]. We appreciate it if you could provide details about why you are requesting a refund and include a photo if the product is damaged.
2. Can I get a refund for damaged products?
- Yes, refunds for damaged products can be requested up to 30 days from the date of purchase. There is no processing fee for damaged products.
3. What is the return policy for products other than personalized items?
- All products, except personalized items, can be returned within 30 days of purchase, provided they are in the original, unopened, undamaged packaging. Please note that there is a $5.00 processing fee for all returns that are not damaged.
4. Are personalized sales refundable?
- No, all personalized sales are final due to customization.
5. How can I cancel my Circle of Chi membership and get a refund?
- If you wish to cancel your membership, please email [email protected]. Your refund will be issued based on the date we receive your cancellation email. Monthly subscriptions for Circle of Chi membership are refundable within seven (7) days of purchase or renewal.
6. How long does the refund process take?
- We process refunds immediately, and we make every effort to do so as quickly as possible. However, it may take up to 20 days for the refund to reflect in your bank account or on your card, as this depends on your financial institution.
7. What should I do if my order is lost in transit?
- For domestic orders, if 15 days have passed since the last carrier tracking update, you can file a claim by emailing [email protected] (it must be submitted within 45 days from the last carrier tracking update). For international orders, if 20 days have passed since the last carrier tracking update, you can also file a claim by emailing [email protected] (it must be submitted within 50 days from the last carrier tracking update).
8. What if there is no carrier tracking information available?
- For domestic orders, if 15 days have passed with no updates to the carrier tracking, you can file a claim by emailing [email protected] (it must be submitted within 45 days from the last updated tracking update). For international orders, if 20 days have passed with no updates to the carrier tracking, you can also file a claim by emailing [email protected] (it must be submitted within 50 days from the last carrier tracking update).
9. How can I report a product that was damaged in transit?
- You can file a claim by emailing [email protected] within 30 days of the delivery date.